Gift Cards Purchased Before July 30, 2024

Where is my gift card accepted?

Your gift card is accepted at participating merchants located at The Cosmopolitan of Las Vegas. Gift cards are not valid at select outlets including Beauty & Essex, Marquee & The Juice Standard. Gift cards may not be used for gaming activities, hotel advance reservations or advanced purchases such as tickets, and are not redeemable for cash. Cards can only be used as a final form of payment.

How do I check the balance on my gift card?

Please call the number on the back of the card or visit transcardgift.com.

Do the funds on my gift card expire?

Your gift card does not expire, nor do the funds. However, a monthly maintenance fee of $3 will be deducted from your card balance after 12 months of inactivity.

Are there any fees associated with my gift card?

All fees associated with your card can be viewed on the back of your card and include:

A monthly maintenance fee of $3 will be deducted from your card balance after 12 months of no activity.

A $5 fee ($20 for express shipping) will be assessed to replace a lost or stolen card.

Can I load additional funds to my gift card?

No, the gift card is a non-reloadable card. Funds are only able to be loaded at the time of purchase. There is no cash access with your gift card and it cannot be used for gaming or gambling purposes.

What do I do if my gift card is lost or stolen?

Retain records of your gift card admin number (located directly underneath your card number) and original receipt of purchase in the case your card is stolen or lost. Immediately contact Customer Service at 800.416.6373 to have your card "blocked" so no unauthorized transactions will be allowed.

Can other forms of payment be used with the gift card when making a purchase?

Yes. The customer should inform the cashier how much to deduct from the Gift Card and how much to deduct from the other payment method(s) before the start of the purchase transaction. Please note that some stores are not able to split purchases between Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash.

Returns, Exchanges or Disputes

All returns, exchanges and disputes are subject to the merchant's return policy. Funds that are credited by the merchant are usually available 3 - 5 business days after the return is processed. Voided transactions may take longer, sometimes up to 7 business days. We recommend you keep your gift card and the receipt involved with the purchase.