The Mirage Las Vegas

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The Mirage Hotel &amp; Casino has been the place to stay and play for many of you throughout the years. We are thankful for all the memorable moments and look forward to the future of the property after it is sold to Hard Rock International.&nbsp;

Thank You For The Memorable Years

Get answers to frequently asked questions about The Mirage Las Vegas divestiture below.

Frequently Asked Questions

Is Mirage closing?

No, MGM is transferring ownership of the Mirage to Hard Rock International.&nbsp; The property will remain open as the Mirage.
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When will the property transfer to new ownership?

The transfer of ownership is expected to occur by December 31st, 2022, pending Nevada regulatory approval.

I have a room, show or restaurant reservation at Mirage. Will these be honored?

Yes, all Mirage-related reservations will be honored.&nbsp;&nbsp;

Will I need to pay to park my car at Mirage?  What about at other MGM Resorts destinations?

There are no plans to change any of the parking policies currently at The Mirage. Noir and Platinum members will still park for free.

Is the volcano show ending?

There are no current plans to change the volcano show.

Will the tram between Treasure Island and Mirage continue service?

I have a reservation booked for a stay that may occur after the closing of the transaction.  Do I need to do anything?

Existing reservations remain valid and you’ll receive continual service throughout your stay. We aim to minimize disruption so you can enjoy all that the property and our city have to offer.

I have a reservation for a date that is likely to occur after the Mirage closing of the transaction.  How can I modify or cancel my reservation?

Up until the closing of the transaction, please contact Mirage at 1.800.777.6533. After the closing of the transaction, MGM Resorts will no longer have access to modify or cancel reservations for Mirage, instead there will be a phone number provided by Hard Rock for assistance.

If I book a comp reservation prior to the closing of the transaction, will it be honored after the sale or would I have to pay now?

All comp reservations will be honored.

Can I continue to use my MGM Rewards card to access the self-parking garage/valet and is the free parking that comes with my tier status still valid?

Absolutely. You can continue to use your applicable MGM Rewards card for complimentary parking until the closing of the transaction.

How can I check in and check out of the property in lieu of mirage.com/checkout or the MGM Resorts App?

After closing of the transaction, guests can use the appropriate check-in queues at the Front Desk.&nbsp;

Can I still access my reservation through the MGM Resorts App?

Yes, you can access your reservation via the MGM Resorts App until the closing of the transaction.

Will my deposit be refunded if I cancel my future reservation? 

If your reservation was made directly with Mirage or MGM Resorts and subsequently cancelled prior to the closing of the transaction, MGM will refund your deposit.&nbsp; For reservations booked with a third-party or travel agent, please contact them about their refund policies.

Can I continue to use the priority cab line if it comes with my present MGM Rewards tier status? 

You will maintain the benefits of MGM Rewards at Mirage until the closing of the transaction.&nbsp;

As a Gold (+) MGM Rewards member, will I still have priority check-in and checkout?

You will maintain the benefits of MGM Rewards at Mirage until the closing of the transaction.&nbsp;&nbsp;

If I’m a Hyatt/Southwest member, will the partnership continue, and can I still earn points?

You can continue to earn applicable points with MGM Rewards partners until the closing of the transaction.

Can I apply my comps towards my current or future reservation?

Comps will not transfer; however Hard Rock comp dollars will be awarded by tier at time of arrival to supplement MGM Rewards.

For Guest Experience Return stays, will my complimentary offer for room nights and/or credits still be honored?

Will my existing MGM limo reservation still be honored?

Will my reservation confirmation number remain the same or change? Do I need a new confirmation number?

The reservation number will remain the same. You do not need a new confirmation number.&nbsp;

Am I still eligible to utilize the VIP Lounge as an MGM Noir guest?

As a Platinum or Noir member, will Resort Fees still be waived moving forward?

Yes, those waivers will remain intact.

Do you have Credit Card Authorization Forms? (B4 Link via MGM Resorts)

Will I still have complimentary late check out (4pm) / early check-in / comp transportation to/from airport / room upgrade as a Platinum or Noir guest?

What is the Covid and monkeypox policy? Do you have Covid-testing available on-site?

There is no testing on site, however all federal, state, and county regulations, guidelines and directives will be enforced.

Will there be changes to the dog policy?

I booked and paid for my future reservation through a 3rd party company. Do I need to do anything?

No, all reservations will be honored.

I purchased show tickets through Concierge, will those shows still take place?

Yes, all shows will take place as advertised.

Will check-in/check-out time change?

If I need to access a previous reservation to make billing changes and/or request a previous folio, can I still do that?

Will Resorts Fees be the same?

There will be no change in the Resort Fee amount.&nbsp;

Will the property be closed before the closing of the transaction?

No, the property will remain open.

Will the property be closed after the closing of the transaction?

There could be downtimes after the closing of the transaction as new systems are installed but we are working diligently to mitigate any disruption.

Will slot TITO tickets that say MGM Resorts be redeemable after the closing of the transaction?

Yes, TITO Tickets will be redeemable.

Will my host change?

Casino Hosts will remain the same.

Will casino chips be redeemable after the closing of the transaction?

Yes, casino chips will be redeemable.&nbsp;&nbsp;

What will happen to my credit line?

It will remain, although you will be asked to go to the Cage or Credit office and sign updated documents for Hard Rock.

What restaurants will be open after the closing of the transaction?

All restaurants will remain on the current operating schedule.&nbsp;

I have a restaurant reservation booked after the closing of the transaction.  Do I need to do anything?

&nbsp;No. Restaurant reservations will still be honored.

Can I charge meals to my room at another MGM Resorts destination?

You will be able to charge meals at The Mirage to your room at this property only. Meals at other properties cannot be charged to your room at The Mirage.&nbsp;

I am visiting Mirage after the closing of the transaction. Which loyalty card do I use?

Use your MGM Rewards card until the closing of the transaction and then begin using your Unity card from Hard Rock.

Will I receive a new Unity card from Hard Rock?

If you are not a current Unity member, visit the Unity Rewards desk or unitybyhardrock.com to learn more.

What will happen with my current MGM Rewards tier status, tier credits, benefits, points balances, and earning at Mirage? 

Your tier status, tier credits and balance will not change. Effective upon the closing of the transaction, you’ll redeem your MGM Rewards points and slot dollars, and continue to enjoy your tier benefits, at any of our other MGM Rewards destinations.

After the close of the transaction, will I still be able to earn and redeem points with MGM Rewards partners (Hyatt Hotels & Resorts, Southwest Airlines, etc.) for applicable stays at Mirage?

Upon the closing of the transaction, members will no longer be able to earn or redeem points with MGM Rewards partners (Hyatt Hotels &amp; Resorts, Southwest Airlines, etc.) for applicable stays at Mirage.

How will earning and redeeming MGM Mastercard points for the MGM Rewards Mastercard work following the closing of the transaction?

Upon the closing of the transaction, MGM Rewards Mastercard cardholders will earn one point and one credit for every dollar spent at the property but will continue to earn three points and three tier credits per dollar spent at all MGM Rewards destinations.&nbsp; Cardholders can continue to redeem their MGM Mastercard points at all MGM Rewards destinations.

Will I still get MGM Rewards offers after the closing of the transaction?

Future offers will be based on your play at each MGM Resorts property.&nbsp;

Will active MGM Rewards offers be honored at Mirage after the closing of the transaction?

Yes.&nbsp; Any offer that is booked prior to the transaction closing will be honored.

What about redeeming MGM Gift Cards?

Upon closing of the transaction, MGM Gift Cards can no longer be redeemed at Mirage/Hard Rock but can be redeemed at any MGM Rewards destination. For a current list of redemption locations, visit <a href="https://www.mgmresorts.com/en/things-to-do/gift-cards/redeem.html">Redemption Locations - MGM Resorts</a>.

Will I still be able to redeem MyVegas rewards at Mirage?

No, members can no longer redeem MyVegas rewards at Mirage as of September 30. &nbsp;

I have an upcoming stay Mirage that ends after the closing of the transaction.  Will I earn MGM Rewards points and tier credits?

Upon the closing of the transaction, MGM Rewards members will no longer earn MGM Rewards points, slot dollars or tier credits for their stays at Mirage.&nbsp;

How long will MGM Rewards honor manual transaction adjustments after the transition?

MGM will honor manual adjustments on transactions made before the closing of the transaction, for 90 days from the transaction date.

Do you allow Tier Matching between MGM Rewards and Unity by Hard Rock? 

How do I get my Win/Loss statement?

Instructions will be provided on the website.

Can I still participate in the Holiday Gift Shoppe at Mirage?

Guests can continue to redeem Holiday Gift Shoppe points at Mirage until the closing of the transaction. Any subsequent points earned must be redeemed at other MGM Resorts destinations.&nbsp;

Will Mirage host Rodeo Vegas events this year?

Yes, Mirage is proud to host the Rodeo Vegas events from December 1 – December 10, 2022.

Is Mirage hosting events for New Year’s Eve?

How can I view the Big Game at Mirage?

The Big Game will be shown at the Sportsbook, at bars and restaurants and of course in your hotel room.

Please try again later. We apologize for the inconvenience.

Please try again later or call Member Services for assistance at <a href="tel:866-761-7111">866-761-7111</a>. We apologize for the inconvenience.

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